Print, Canvas & Frame Care

All printed images need to be looked after and cared for.

North Stradbroke Island

 Canvas Care

Your canvas print is sealed with a laminate so it is possible to gently wipe down the surface with a damp cloth. Do not over wet. Do not apply water or any cleaning solutions. If the surface is splashed with water, allow the water to bead and run off, then let the canvas print dry in a sunny spot. The printed surface is water-resistant not water proof. Do not rub the printed surface of your canvas. Do not hang outdoors, in areas of high humidity, direct sunlight or extreme temperature fluctuations. Canvas is an organic product and will respond to climatic extremes. All canvas prints are generated using pigment ink that is extremely fade-resistant. Hanging a canvas in direct sunlight however, will shorten the lifespan of the print colour intensity. All canvas prints are supplied with a string at the back for wall hanging. Whilst all strings are placed in exactly the same position on the back of the prints, the string tension can vary. If you want to hang the prints in a row, please measure each print individually. It is possible for the tension in the canvas to change with humidity. If your canvas becomes lose, spray a very fine mist of water on the back of the print in the affected area. As they dry the canvas will tighten. Do not over wet. Do not press, push or place any pressure against either side of the canvas, it will leave an impression. If you are moving canvas prints always wrap appropriately.

Treat your digital print on canvas as you would an original oil painting on canvas.

Postage Tube

Print Care

All large prints are posted directly from our lab to you to and are inserted into shipping tube (and wrapped in protective foam) after being carefully rolled. You can keep your print inside this tube to protect it until you decide to frame or mount the image. Take the print to your framer of choice. Care needs to be taken when unrolling the print, be careful not to scratch the printed surface. It is recommended that you only check your print once upon receiving your order, and then return the print to the tube.

If you are planning to frame our mount your purchased image you will want to roll your print out flat for a few days (speak to your framer for more info). Below are some key care tips:

  • Prevent exposure of digital prints to harmful air pollutants by sealing your item in a picture frame behind glass.
  • Avoid strong light sources and direct sunlight as these will accelerate deterioration and fading. Use low ultraviolet light emitting light tubes. Colour photographs are more vulnerable and will fade faster than black-and-white.
  • Handle items with clean dry hands or wear cotton gloves. Handle the edges only.
  • Protect print surfaces from dust and fingerprints, as these will damage the emulsion and shorten the print life span.
Frame Care

framed-sampleCaring for your framed print is just as important as caring for a canvas. Our mouldings are 100% Australian made, and they respond well to the harsh conditions in Australia. We use Perspex on all framed prints 30 inches wide or greater (at the longest edge) instead of glass. This is standard however glass is optional by request. Perspex is light and sturdy and allows us to ship your prints without the risk of damage or breakage. All prints are “hinged” between acid free matboard. Hinge mounting is framer-speak for mounting artwork by suspending it with tabs of tape. When performed using tapes designed for the purpose, hinge mounting is considered a sound archival method and can be used with one-of-a-kind artwork, such as original art on paper or limited-edition prints.

Why do we hinge our prints?

  • Proper hinge mounting promotes breathing by taping the artwork at only two points.
  • Hinge mounting is considered a sound archival method and can be used with one-of-a-kind artwork, such as original art on paper or limited-edition prints.

Key caring tips:

  • Do not hang your picture in an area that receives direct sunlight.
  • Never spray the glass (or perspex) directly with cleaning solution, always spray your cleaning solution onto a rag and then wipe the glass and frame.
    • Perspex can easily scratch. Perspex is a grade of acrylic sheet. Perspex sheet can be cleaned using a solution of warm water mixed with a drop of washing up liquid and using a cloth to clean the grime. Rinse it with cold water and dry with a soft cloth to prevent spotting. Ideally you may want to buy some perspex/plexiglas polish. Most frame and craft stores will stock these products.
  • Before you re-hang your artwork, inspect the dust cover for damage. Replace it if it damaged. We seal all framed prints with backing tape, overtime this tape can lose its effectiveness and may need replacing. If you notice the tape curling, try pressing it back down and apply some light pressure to help the tape bond. If you are not comfortable doing this, you can seek advice from a local picture framer or contact us for help.